I had one of the worst experiences ever in makeup recently this past summer. I worked with a really odd bride for one - my red flags came up after the trial. I should have cancelled on her, period.
I got to the church 20 minutes early to set up my makeup and ensure the light was right for everything, or to bring in my light, etc.
Got everything set up, then waited and waited - 30 min. not one person of the party - I contacted the bride and said "Hi, Donna, I'm here at the church. .." she interupted me immediately and said "AND??!!??" oh man, that didn't sound great. I asked her if she's on her way. Her reply "I'll GET THERE when I'm good and ready to get there, and futher more you were NOT instructed to arrive early either!!". Kinda bridezilla right there... don't cha think?
In any event, she finally showed up to the church about an hour and half late. Her mother got there before her so I started on her and then several other party members. The bride was HORRIBLE, and I'm not exaggerating one bit. HORRIBLE. Not only bad mouthing the hairstylist and "fixing their screw up" with everyone in the party - but she was not happy in the least about anything. It was like pulling teeth to get thru this date.
Worse case scenario - her REVIEW of my work on a wedding review board was rated low. I've never had a low rating and frankly I don't know what to do when you get someone of this ilk. The damage is done now.
Are there other mua's that have had similar experiences and if so, what did you do? I'm considering never doing bridal again - people locally are giving it away at 35.00 per face (HA!) and such...over glut of "MUAs" on the market is creating a low rate. I can't and won't do makeup for 35.00 per face and sometimes that's with HAIR too. Unreal.
Adjust to the market, or find away to make the market adjust to you. Everything else like dealing with bad personalities is irrelevant, because that comes with the territory in any business. Only you can determine if it's happening so much that you just simply don't want to do the work anymore.... or if it was just an isolated incident.
Why not have a contract with the person, and part of that contract includes a clause about libel? Make it very clear that your reputation is very important to you, and that flase statements will be met with a breach of contract. Have a monetary amount placed into the contract, I would say the largest amount allowed in small claims court.
If a bride balks at the contract let them know about this story, but with no names. Also I would have another clause in the contract dealing with
1. how long you will wait for a bride who is running late (and a fee for every 10 minutes past 1/2 hour late)
2. that any abusive language towards you or your assistants is grounds for immediate termination of services.
Have a paralegal write this contract for you, and never do a wedding without it.
Adjust to the market, or find away to make the market adjust to you. Everything else like dealing with bad personalities is irrelevant, because that comes with the territory in any business. Only you can determine if it's happening so much that you just simply don't want to do the work anymore.... or if it was just an isolated incident.
LisaJohnson wrote: a total stoppage of doing bridal!
I had one of the worst experiences ever in makeup recently this past summer. I worked with a really odd bride for one - my red flags came up after the trial. I should have cancelled on her, period.
I got to the church 20 minutes early to set up my makeup and ensure the light was right for everything, or to bring in my light, etc.
Got everything set up, then waited and waited - 30 min. not one person of the party - I contacted the bride and said "Hi, Donna, I'm here at the church. .." she interupted me immediately and said "AND??!!??" oh man, that didn't sound great. I asked her if she's on her way. Her reply "I'll GET THERE when I'm good and ready to get there, and futher more you were NOT instructed to arrive early either!!". Kinda bridezilla right there... don't cha think?
In any event, she finally showed up to the church about an hour and half late. Her mother got there before her so I started on her and then several other party members. The bride was HORRIBLE, and I'm not exaggerating one bit. HORRIBLE. Not only bad mouthing the hairstylist and "fixing their screw up" with everyone in the party - but she was not happy in the least about anything. It was like pulling teeth to get thru this date.
Worse case scenario - her REVIEW of my work on a wedding review board was rated low. I've never had a low rating and frankly I don't know what to do when you get someone of this ilk. The damage is done now.
Are there other mua's that have had similar experiences and if so, what did you do? I'm considering never doing bridal again - people locally are giving it away at 35.00 per face (HA!) and such...over glut of "MUAs" on the market is creating a low rate. I can't and won't do makeup for 35.00 per face and sometimes that's with HAIR too. Unreal.
People can suck. I'm sorry to hear this awful scenario happened to you I would say keep your head up. Rise above the crazy byotch bride and don't even think about lumping yourself in with the idiots giving it away for $35/face.
Continue to know your worth, be great at what you do, and make that money girl! Keep things in perspective. Surely you have made tons of money and gotten tons of fabulous reviews. In addition, I think most reviews have a place where you can graciously respond. It sucks either way, but don't let it be the end of you...
Star wrote: Why not have a contract with the person, and part of that contract includes a clause about libel? Make it very clear that your reputation is very important to you, and that flase statements will be met with a breach of contract. Have a monetary amount placed into the contract, I would say the largest amount allowed in small claims court.
If a bride balks at the contract let them know about this story, but with no names. Also I would have another clause in the contract dealing with
1. how long you will wait for a bride who is running late (and a fee for every 10 minutes past 1/2 hour late)
2. that any abusive language towards you or your assistants is grounds for immediate termination of services.
Have a paralegal write this contract for you, and never do a wedding without it.
Would rating someone low on a website that's set up to rate people be considered libel? The rating section is there for people to state how happy or unhappy clients are, saying they are unhappy is not libel simply because happiness is so subjective.
Now if they say in that review that Lisa poked them in the eye with her pencil, then it may be libel.
Adjust to the market, or find away to make the market adjust to you. Everything else like dealing with bad personalities is irrelevant, because that comes with the territory in any business. Only you can determine if it's happening so much that you just simply don't want to do the work anymore.... or if it was just an isolated incident.
oof...i feel for you. i had a bridezilla a month ago but she wasnt as bad as yours. you really have to look at what you will be losing if you choose to stop doing bridal...how much of your income weighs on it...for me, bridal keeps my kit nice and stocked and allows me to have a bit more gas in my car so I can test and work on getting shots for my book. do i love it? nope. but i have also had a few brides this past season that made it completely worth while, by being gracious and taking the time to call me or email me after the honey moon-which totally makes any artists day (to hear they helped make someones day that much nicer)...and by recommending me to other brides to be for next season...
there are bad apples in every situation, and as long as the majority of the people you work with are happy and you are happy, having that one every once in a while may sting for the moment, but they shouldnt be how we catagorize the whole bunch!
on a side not about the $35 rates...keep your rates where they are, dont undercut yourself or sell yourself short! keeping your rate will help weed out clients you dont want to deal with anyway...
I already retired from bridal. I did my last one a month ago. I did it to avoid these situations as you are describing, even though I personally never went through anything that bad. In fact, before I did the trial of the last bride, I had decided to retire (I was already booked, deposit made). And while the bride and the family were very nice, there were too many cooks in the kitchen at the trial and at the wedding. It was frustrating, and everything got held up because of it. Strangely, and I think it's because I knew I'd never do bridal again, the updo was probably the best damn hair I've ever done. For half a second I wanted to stay in the biz to continue doing awesome updos.
I really don't like certain kinds of drama and stress, and bridal is one of them. Some types of stress I thrive on, but bridal drains me. I just don't like a room full of people running around frantically.
I understand this. Everything makes sense, but honestly, it's hardly worth it to me. My commercial work is worth more of my effort and is more lucrative. Brides are just tiring especially in a down economy, at least for me.
This was just a very odd bride - and in looking at all of her reviews...not one received over 2 stars - she's just not a happy person me thinks - and this was 4 months after the wedding event.
Waiting fees definately are a good thing to include - I have those in my commercial bookings - and everyone has been on time and professional. You can't get that with bridal, in most cases - by their very nature.
Some photographers and makeup artists I know do bridal AND have a "bridezilla" clause. That is hillarious.
Star wrote: Why not have a contract with the person, and part of that contract includes a clause about libel? Make it very clear that your reputation is very important to you, and that flase statements will be met with a breach of contract. Have a monetary amount placed into the contract, I would say the largest amount allowed in small claims court.
If a bride balks at the contract let them know about this story, but with no names. Also I would have another clause in the contract dealing with
1. how long you will wait for a bride who is running late (and a fee for every 10 minutes past 1/2 hour late)
2. that any abusive language towards you or your assistants is grounds for immediate termination of services.
Have a paralegal write this contract for you, and never do a wedding without it.
Would rating someone low on a website that's set up to rate people be considered libel? The rating section is there for people to state how happy or unhappy clients are, saying they are unhappy is not libel simply because happiness is so subjective.
Now if they say in that review that Lisa poked them in the eye with her pencil, then it may be libel.
A low review means she didn't do her job. On a job where the clients was 1.5 hours late and abusive how good a job can she do? The bride created the situation.
Also, I understand that the show "Bridezilla" is advertising on the wedding sites now. That can't be a good thing. "Get on TV/Bridezilla's and drive your vendors insane!" I'm thinking that show has something to do with certain brides acting up...but really most don't need an excuse. I'm disgusted at how lightly people take their wedding day.
EmElle Makeup and Hair wrote: I already retired from bridal. I did my last one a month ago. I did it to avoid these situations as you are describing, even though I personally never went through anything that bad. In fact, before I did the trial of the last bride, I had decided to retire (I was already booked, deposit made). And while the bride and the family were very nice, there were too many cooks in the kitchen at the trial and at the wedding. It was frustrating, and everything got held up because of it. Strangely, and I think it's because I knew I'd never do bridal again, the updo was probably the best damn hair I've ever done. For half a second I wanted to stay in the biz to continue doing awesome updos.
I really don't like certain kinds of drama and stress, and bridal is one of them. Some types of stress I thrive on, but bridal drains me. I think it has to do with so many people hovering. I just don't like a room full of people running around frantically.
A low review means she didn't do her job. On a job where the clients was 1.5 hours late and abusive how good a job can she do? The bride created the situation.
I have no doubt Lisa was underserving of the low rating she received. I'm simply saying that rating someone high or low in a place that's set up for that is too subjective to get anywhere in court claiming libel.
Andrea Martini wrote: omg...please elaborate...i gotta hear this one!
I've actually alluded to having such a clause (even though I don't) while working on a bride during her trial. I think maybe that's why I never had one. I had a few who might have gotten that bad.
I haven't seen any of the contracts. If ANYONE has one, please share the wording. I'm seriously laughing at the very thought of it, but it does makes sense.
I've actually alluded to having such a clause (even though I don't) while working on a bride during her trial. I think maybe that's why I never had one. I had a few who might have gotten that bad.
if i could have stopped my last one in her tracks i would have been thrilled....as would've her bridal party and family....
I have no doubt Lisa was underserving of the low rating she received. I'm simply saying that rating someone high or low in a place that's set up for that is too subjective to get anywhere in court claiming libel.
Chris as you are not a lawyer i think perhaps you should leave this be. To give an example in the state of CA you can't say anything bad about a former employee. All you can say is they worked here and nothing else.
Star wrote: Why not have a contract with the person, and part of that contract includes a clause about libel? Make it very clear that your reputation is very important to you, and that flase statements will be met with a breach of contract. Have a monetary amount placed into the contract, I would say the largest amount allowed in small claims court.
If a bride balks at the contract let them know about this story, but with no names. Also I would have another clause in the contract dealing with
1. how long you will wait for a bride who is running late (and a fee for every 10 minutes past 1/2 hour late)
2. that any abusive language towards you or your assistants is grounds for immediate termination of services.
Have a paralegal write this contract for you, and never do a wedding without it.
The fact that this even has to be addressed in writing is ridiculous.
I solve the whole bridal debate by only taking referrals from people I have worked with before and trust. Also, everyone I like that I work with I warn--I tell them: "If you send me someone crazy, next time I see you, I'll shave your head. High maintenance I can handle, but if they're crazy, you will have no hair."
Usually they laugh and understand completely. Only once have I had to explain that just because I am service provider doesn't mean that I HAVE to provide the service to anyone that offers to pay my rate. First and foremost I should be paid in respect for my artistry and for me as a person.
Anyone that toes or crosses the line gets one warning and if they do it again, I am gone. Money is never so tight that I have to volunteer to be a punching bag. If I wanted that, I'd still have a boyfriend.
Sounds like you really had a bad client. Happens to all of us from time to time. We just all need to get smarter in deciding who we want to deal with. Sometimes it's best just to thank them for inquiring into your services, but you'll be unable to schedule them in at this time.
this is how I feel. I don't understand what kind of bride keeps a makeup artist IF they're not liking the makeup at trial. I did the exact same look, with a little tweaking as she wanted (on her eyes)...and I left in good stead, or so I thought. I have no idea why she chose to act this way or take it out on me with a low rating...ridiculous. What she didn't like was my lack of ass kissing I suppose. As it was I was 2 hours into a job that should have only taken 2 hours. I don't like that kind of disrespect much. Then a bad review with the wording "SHE DID A GOOD JOB"?? wth?
Alexander Tome wrote:
The fact that this even has to be addressed in writing is ridiculous.
I solve the whole bridal debate by only taking referrals from people I have worked with before and trust. Also, everyone I like that I work with I warn--I tell them: "If you send me someone crazy, next time I see you, I'll shave your head. High maintenance I can handle, but if they're crazy, you will have no hair."
Usually they laugh and understand completely. Only once have I had to explain that just because I am service provider doesn't mean that I HAVE to provide the service to anyone that offers to pay my rate. First and foremost I should be paid in respect for my artistry and for me as a person.
Anyone that toes or crosses the line gets one warning and if they do it again, I am gone. Money is never so tight that I have to volunteer to be a punching bag. If I wanted that, I'd still have a boyfriend.
Thank you so much, Stephen. The voice of reason. It just takes ONE bad bride to make people run from this line of makeup work.
RStephenT wrote: Sounds like you really had a bad client. Happens to all of us from time to time. We just all need to get smarter in deciding who we want to deal with. Sometimes it's best just to thank them for inquiring into your services, but you'll be unable to schedule them in at this time.
Chris as you are not a lawyer i think perhaps you should leave this be. To give an example in the state of CA you can't say anything bad about a former employee. All you can say is they worked here and nothing else.
So why would either the client or the mua participate in the website's rating system if all that can be said is something rosy?
Thank you for your opinion too, Alexander. The referrals are probably the way I need to go. I need to rethink this entire business now...which is fine. I guess I can just leave the bridal in the area to low charging makeup artists - that is just something I will no longer do - and if anyone is wondering - this bride in question was under my lower rate (she booked me about a year in advance). NEVER undercut your rate! GAH!!!
Alexander Tome wrote:
The fact that this even has to be addressed in writing is ridiculous.
I solve the whole bridal debate by only taking referrals from people I have worked with before and trust. Also, everyone I like that I work with I warn--I tell them: "If you send me someone crazy, next time I see you, I'll shave your head. High maintenance I can handle, but if they're crazy, you will have no hair."
Usually they laugh and understand completely. Only once have I had to explain that just because I am service provider doesn't mean that I HAVE to provide the service to anyone that offers to pay my rate. First and foremost I should be paid in respect for my artistry and for me as a person.
Anyone that toes or crosses the line gets one warning and if they do it again, I am gone. Money is never so tight that I have to volunteer to be a punching bag. If I wanted that, I'd still have a boyfriend.
LisaJohnson wrote: Thank you so much, Stephen. The voice of reason. It just takes ONE bad bride to make people run from this line of makeup work.
Wedding work... potentially the scariest client of all. I've only done 2 weddings in my life. I had the obnoxious "uncle" from hell on the 2nd wedding, and that did it for me.
Never...ever...ever again. I mean never... don't know how those wedding photographers/MUA's/Stylists etc do it. Tougher than me for sure!
Chris as you are not a lawyer i think perhaps you should leave this be. To give an example in the state of CA you can't say anything bad about a former employee. All you can say is they worked here and nothing else.
The statement is 100% wrong, and I challenge the person to cite the specific law. As a practical matter, though, in response to various shakedowns and for other reasons, many prudent ex-employers will say little more than the date range of employment, position, etc.
Em, how did you handle working with a bad bride? I'm always up for hearing a good story on dealing with difficulty. UGH!
EmElle Makeup and Hair wrote:
I've actually alluded to having such a clause (even though I don't) while working on a bride during her trial. I think maybe that's why I never had one. I had a few who might have gotten that bad.
The statement is 100% wrong, and I challenge the person to cite the specific law. As a practical matter, though, in response to various shakedowns and for other reasons, many prudent ex-employers will say little more than the date range of employment, position, etc.
you're right, all that can happen is that if you can't prove that what you said was true, absolutely prove it, the former employee can sue for triple damages.
LisaJohnson wrote: Em, how did you handle working with a bad bride? I'm always up for hearing a good story on dealing with difficulty. UGH!
"a bride" - general term, not a specific bride. So more than one bride.
I've only had one truly difficult bride, and she fired me for not making her look 20 years younger or a different ethnicity. She was 40+ years old, darker skinned Asian, and wanted to look like all these young pale white "brides" she was finding in the magazines. I wasn't hurt when she fired me. I knew I'd never make her happy. She kept comparing herself to her fiance's ex wife who had "a lot of work done". I think if I'd actually worked her wedding, I would have quit bridal then. This was several years ago.
LisaJohnson wrote: a total stoppage of doing bridal!
I had one of the worst experiences ever in makeup recently this past summer. I worked with a really odd bride for one - my red flags came up after the trial. I should have cancelled on her, period.
I got to the church 20 minutes early to set up my makeup and ensure the light was right for everything, or to bring in my light, etc.
Got everything set up, then waited and waited - 30 min. not one person of the party - I contacted the bride and said "Hi, Donna, I'm here at the church. .." she interupted me immediately and said "AND??!!??" oh man, that didn't sound great. I asked her if she's on her way. Her reply "I'll GET THERE when I'm good and ready to get there, and futher more you were NOT instructed to arrive early either!!". Kinda bridezilla right there... don't cha think?
In any event, she finally showed up to the church about an hour and half late. Her mother got there before her so I started on her and then several other party members. The bride was HORRIBLE, and I'm not exaggerating one bit. HORRIBLE. Not only bad mouthing the hairstylist and "fixing their screw up" with everyone in the party - but she was not happy in the least about anything. It was like pulling teeth to get thru this date.
Worse case scenario - her REVIEW of my work on a wedding review board was rated low. I've never had a low rating and frankly I don't know what to do when you get someone of this ilk. The damage is done now.
Are there other mua's that have had similar experiences and if so, what did you do? I'm considering never doing bridal again - people locally are giving it away at 35.00 per face (HA!) and such...over glut of "MUAs" on the market is creating a low rate. I can't and won't do makeup for 35.00 per face and sometimes that's with HAIR too. Unreal.
I'm sorry this happened to you....I feel more sorry for her new husband who will have to go through hell until the divorce is final
I retired from weddings years ago because I just don't like people telling me how to do makeup and my prices were pretty high, people today wouldn't pay it...
Were there no signs of her "issues" at the trial? I bet there was at least one hint that she might be a problem.
Mary wrote: Were there no signs of her "issues" at the trial? I bet there was at least one hint that she might be a problem.
I don't know about Lisa, but I think we delude ourselves into thinking that the trial is just shaking off nerves, and that she'll be different the day of. And sometimes that's true, and that's a good thing. But sometimes their personalities (or with my last bride, the family) get amplified, and it ain't pretty.
I was considering giving up on bridal a month ago. The Bridezilla was so difficult at the trial and I thought all the issues were ironed out and the wedding day will be fine...boy was i wrong...i also did the same thing as the trial with a few tweaks that she wanted. In her mind she wanted to look a certain way, in the end i took it all off and gave her what she wanted, but she loved it, but boy did i hate it..I'm glad the bridesmaids makeup were at least to my liking which makes it seem like two different makeup artists did the makeup.
I tried my best to be patient and kept saying to myself" this will be all over soon "you won't need to deal with her ever again. On the way home i vented to my husband. I had woken him up (wedding had an early start of 4am) and he just listened. His words were " Her poor husband".
Later that day i had another bride, she and her family were the sweetest....
Mary, I should have cancelled her wedding makeup. The major problem is that it was only 2 weeks prior to her wedding and I doubt she could find anyone - so I felt obligated, and should not.
The telling point at trial? The hair on the back of my head stood up when we met. It was her total lack of communication or warmth - then the constant complaining about her neighbor calling the city on them for their new yard, blah blah...posts went onto their property...etc. She really had no taste either for makeup - not that that's anything new.
Why don't they just hire a counter girl to show up and do what they want. SOME brides don't want YOUR expertise because they know it all anyway.
Mary wrote:
I'm sorry this happened to you....I feel more sorry for her new husband who will have to go through hell until the divorce is final
I retired from weddings years ago because I just don't like people telling me how to do makeup and my prices were pretty high, people today wouldn't pay it...
Were there no signs of her "issues" at the trial? I bet there was at least one hint that she might be a problem.
LisaJohnson wrote: a total stoppage of doing bridal!
I had one of the worst experiences ever in makeup recently this past summer. I worked with a really odd bride for one - my red flags came up after the trial. I should have cancelled on her, period.
I got to the church 20 minutes early to set up my makeup and ensure the light was right for everything, or to bring in my light, etc.
Got everything set up, then waited and waited - 30 min. not one person of the party - I contacted the bride and said "Hi, Donna, I'm here at the church. .." she interupted me immediately and said "AND??!!??" oh man, that didn't sound great. I asked her if she's on her way. Her reply "I'll GET THERE when I'm good and ready to get there, and futher more you were NOT instructed to arrive early either!!". Kinda bridezilla right there... don't cha think?
In any event, she finally showed up to the church about an hour and half late. Her mother got there before her so I started on her and then several other party members. The bride was HORRIBLE, and I'm not exaggerating one bit. HORRIBLE. Not only bad mouthing the hairstylist and "fixing their screw up" with everyone in the party - but she was not happy in the least about anything. It was like pulling teeth to get thru this date.
Worse case scenario - her REVIEW of my work on a wedding review board was rated low. I've never had a low rating and frankly I don't know what to do when you get someone of this ilk. The damage is done now.
Are there other mua's that have had similar experiences and if so, what did you do? I'm considering never doing bridal again - people locally are giving it away at 35.00 per face (HA!) and such...over glut of "MUAs" on the market is creating a low rate. I can't and won't do makeup for 35.00 per face and sometimes that's with HAIR too. Unreal.
Lisa, your work is amazing and I always enjoy seeing your latest creations!
I hate when I have that gut feeling and ignore it, or write it off as "something I ate"! Your reputation speaks for itself.
I love weddings, though, I prefer the commercial work too. However, peeps where you live doing it for $35! STFD!
I do have a clause in my contract that states an hourly charge for late appt. Basically, they pay me to wait for them.
Star wrote: Why not have a contract with the person, and part of that contract includes a clause about libel? Make it very clear that your reputation is very important to you, and that flase statements will be met with a breach of contract. Have a monetary amount placed into the contract, I would say the largest amount allowed in small claims court.
If a bride balks at the contract let them know about this story, but with no names. Also I would have another clause in the contract dealing with
1. how long you will wait for a bride who is running late (and a fee for every 10 minutes past 1/2 hour late)
2. that any abusive language towards you or your assistants is grounds for immediate termination of services.
Have a paralegal write this contract for you, and never do a wedding without it.
I do the same thing. Any bad behaviour is a warning, second time, shoot is over.
I am looking to get seriously into make-up artistry soon... I know I won't be doing weddings unless its someone I know personally or a friend of a friend. Otherwise, I would probably stay way. I've seen too many bridezillas on TV and I'm probably more paranoid and afraid than anything of them.
The bulk of my income comes from Wedding and Non-Union commercials. That being said, I have run into a couple of bridezillas, but they weren't bad enough to want to make me quit doing bridal.
I suppose my "worst" bridezilla was about three years ago and she was a Dr.jekyll/Mr.hyde sort of situation. She was nice and loved what we did at her preview and even invited us to her bachelorette party (we politely declined). When we signed the contract and such, I specifically asked her what time she needed to leave the hotel to get to the ceremony site. She told me 2, so I planned my other two weddings around that time (I only needed to do her makeup while the other makeup / hair artists I contracted would do her bridal party).
It turns out her WEDDING started at 2 (which is not what I asked her, but anyway) and because of that everything suddenly needed to be shifted back 40 minutes (that's how long it would take to get to the ceremony site from the hotel). so I had to send the picture of the brides makeup to one of the makeup artists there to re-create.
At first everything seemed to work out alright because the bride liked the makeup and everyone was ready on time. The bride even sent me an email saying that she had a wonderful day and he she ended up liking her makeup so all was good.
What happened next I am not sure about. It seems the sister (who by reports from my artists there was cursing up a storm and didn't like ANYTHING) "took over" and all of a sudden I received an email the next day saying how upset she was and how my hairstylist was rude and we ruined her day, etc. etc. She then stopped payment on her and her mothers checks, which I obviously needed to pay my artists. That's when I set her straight. I told her that she was the one who told me the time of 2pm, and she was the one who initialed and signed on that agreed upon time and since she signed the dotted line she was held to the terms of the contract, which just so happened to have a clause about timing.
Seeing that I was correct and she indeed signed to it, she had nothing left to do but pay me my money (cash) or face legal action.
These days, if I don't "click" with the bride at the trial, I suggest she get try another trial with different artists so that I don't personally have to deal with what could potentially be a bridezilla situation.
For the meantime, I won't let a bad bride here and there scare me out of bridal work, especially if they pay my rates